Have questions about our service? Let’s go!


After signing up for an account and entering your credit card details at the Payment Gateway, follow these steps to start your charging session:

  1. Make sure your vehicle is ready to begin charging.
  2. Connect the charging connector to your EV.
  3. Scan the QR code found on the charger or enter the Chargepoint ID of the charger.
  4. Press “Start Charging” to start your charging session.
  5. When done charging, slide “Stop Charging” to end the session and disconnect your vehicle.

The Go app displays the real-time status of our chargers:

  • “Available” – charger is online and available for use
  • “Preparing” – charger is performing system checks before charging begins
  • “Charging” – the vehicle is in the process of being charged
  • “Occupied” – charger is already in use
  • “Finished” – charging has completed
  • “Faulted” – charger is experiencing internal fault / power quality issues
  • “Unavailable” – charger is offline and cannot be used

The Go app will also notify you when the charging starts and when it is completed.

The list of charging locations is available on the Go app. This will be updated as more charging stations are made available.

On the map, the respective colours of the charging station icon indicate the following statuses.

  • Red – Charging station is experiencing a fault or is offline
  • Green – Charging station is available for charging
  • Orange – Charging station is occupied

You will be notified via the app when the charging has been completed. There will be a grace period of 30 minutes from the end of the charging session.

To maintain a good and courteous EV community, please move your EV within this period. There may be additional charges applied after the grace period.

Chargers listed on the Go app have power capacities ranging from AC 22kW and AC 43kW to DC 50kW. The power level indicates the maximum charging rate at which the charger can transfer electricity to the vehicle. Higher power levels indicate faster charging rates.*

*Charging rate drawn and battery size are dependent on your EV. Please check with EV manufacturer for actual specifications.


The Go app allows you to add your credit card or debit card to your account. Your card will be billed after charging stops.

The pricing scheme is on a per kilowatt-hour (kWh) basis and our chargers have their own respective pricing, depending on the location. The fees will be calculated based on the applicable charging rate (S$/kWh) indicated in the app, multiplied by the electricity consumed (kWh) during your charging session.

The invoice for the charging session will be sent to the registered email account after the charging session is completed.

You can view your charging session history under the “Charge History” tab within the Go app.


Each EV comes with its own safety and security features that lock the connector during charging to prevent theft. For more details on your EV’s safety and security features, please consult your EV manufacturer/distributor.

Each EV comes with its own safety features to protect the car battery in the event of crashes and faults. EV chargers are only capable of supplying power to the EV for charging the battery. Actual charging rate and amount of power drawn would be dependent on each EV’s on-board charger unit. For more details on what these features are, please consult your EV manufacturer/distributor.

Yes! A nationwide electric vehicle (EV) charging standard TR25:2016 has been established for the EV charging system in Singapore. According to the Land Transport Authority (LTA) and the Economic Development Board (EDB), which co-chair the Electro-Mobility Singapore (EMS) taskforce, Type 2 AC and Combo-2 DC charging systems would be adopted as the National Public Charging Standards (NPCS).

All EV chargers installed need to comply with these standards. Hence, our charging points are compatible with all types of EVs in Singapore.